Millions of people in England can now access round-the-clock mental health crisis support through NHS 111. This service makes England one of the first countries to provide a comprehensive mental health crisis package via a single phone line.
Anyone in crisis, including children and concerned loved ones, can call 111, choose the mental health option, and speak to a trained professional. NHS staff can then direct callers to appropriate next steps, such as face-to-face community support, crisis cafés, safe havens, or emergency care.
Previously, local health systems had their own crisis lines, but the integration with NHS 111 now simplifies access for everyone. Emergency departments also have liaison psychiatric teams for those at serious risk.
NHS Talking Therapy Services are also available for people who need help with other mental conditions such as anxiety, depression, obsessive compulsive disorder and PTSD and anyone can refer themselves online via NHS.uk or by contacting their GP.
NHS National Director for Mental Health, Claire Murdoch, said: “We know that record numbers of people are suffering with their mental health, and we want to ensure that when people are in crisis, they have easy, straightforward access to the support they need.
The service is also accessible to deaf individuals via tailored services on the NHS 111 website.
For those in immediate danger, the NHS advises calling 999. Additionally, free listening services are available through charities like The Samaritans and Shout Crisis text line.